All Services
| IT Services Service Catalogue |
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Providing information on the IT services available to support teaching, learning, research and the business administration of Queen Mary. The Catalogue is divided into 8 functional categories;
Each category contains Service Areas which list the distinct services e.g. the service MS Teams is listed within the Service Area Email and Collaboration Services which is part of the Communication and Collaboration category. Service Level Categories - Gold, Silver, BronzeThe services we offer and support have a service level classification of Gold, Silver or Bronze. A full description and definitions of the categories are available on the following page: Service Level Categories Browse the categories below or jump to the A-Z search |
| Category | Service |
|---|---|
| Communication & Collaboration | Email, Calendar, Telephony, File Sharing |
| Desktop and Mobile Computing | Laptops, Desktops, Tablets, Phones |
| Help, Support and Consultancy | The IT Service Desk, Relationship Management |
| Information Security | Training, Advice, Identity Management |
| Infrastructure | Network and Connectivity |
| Professional Services | Finance & Procurement, Reporting, Student Information Systems |
| Research Services | High Performance Computing, Pre-Award Support |
| Teaching and Learning | Online Learning Environment, Lecture Capture, Webinars |
A-Z of services
Filter by:
| Service | Service group | |
|---|---|---|
| Accommodation, Conference & Hospitality Management System - Kinetics | Staff, Students | Business Systems and Management |
| Computer Accessories & Peripherals | Staff | Help, Support, and Policy Service |
| Computer Labs (PC Labs) | Staff, Students, Visitors | Help, Support, and Policy Service |
| Containerisation for LAMP websites | Staff | Collaboration and Communication Services |
| Copy, Print & Binding Service (CopyShop) | Staff, Students, Visitors | Help, Support, and Policy Service |
| Desktop Managed Service | Staff | Help, Support, and Policy Service |
| Digitial Research Articles - QMRO (DSpace) | Staff | Business Systems and Management |
| Email and Calendar (Outlook Web App (OWA)) | Staff, Students | Collaboration and Communication Services |
| File Storage | Staff, Students | Help, Support, and Policy Service |
| File Upload Service | Staff | Help, Support, and Policy Service |
| Finance System - Barclays Internet Banking (BIB) | Staff | Business Systems and Management |
| Finance System - Charge Card Payments (Tritorr) | Staff | Business Systems and Management |
| Finance System - Cognos Planning | Staff | Business Systems and Management |
| Finance System - Online Payment System - ePay (WPM) | Staff, Students | Help, Support, and Policy Service |
| Finance System - Payments & Collections (Bottomline C-Series) | Staff | Business Systems and Management |
| Finance System - Unit4 (Formerly Agresso) | Staff | Business Systems and Management |
| Geographic Information System - (ArcGIS) | Staff, Students | Help, Support, and Policy Service |
| High Performance Computing (HPC) | Staff | Teaching, Learning and Research |
| HR Systems - E-appraisal | Staff | Applications, Programmes and Software |
| HR Systems - eRecruitment (Oleeo) | Staff | Business Systems and Management |
| HR Systems - MyHR | Staff | Business Systems and Management |
| HR Systems -ResourceLink / Payroll | Staff | Business Systems and Management |
| IT Equipment Disposal | Staff | Help, Support, and Policy Service |
| IT Equipment For Business Use - Apple Mac & Tablets | Staff | Help, Support, and Policy Service |
| IT Security | Staff, Students | |
| IT Service Management Tool | Staff | Help, Support, and Policy Service |
| IT Support | Staff, Students, Visitors | |
| IT Support for Office Moves | Staff | Help, Support, and Policy Service |
| Library System - Articles Search | Staff | Help, Support, and Policy Service |
| Library System - bX Recommender (Suggestions) | Staff, Students | Help, Support, and Policy Service |
| Library System - Hot Articles | Staff, Students | Help, Support, and Policy Service |
| Library System - Interlibrary Loans | Staff, Students | Help, Support, and Policy Service |
| Library System - Library Catalogue (Encore) | Staff | Help, Support, and Policy Service |
| IT Loan Laptop Service | Staff | Help, Support, and Policy Service |
| Loan Laptop Service for Students | Students | Help, Support, and Policy Service |
| Managed Device Service | Staff | Help, Support, and Policy Service |
| Managed LAMP Virtual Machine | Staff | Collaboration and Communication Services |
| Mobiles and Smartphones | Staff | Collaboration and Communication Services |
| MySIS/SITS | Staff, Students | Help, Support, and Policy Service |
| Network Connection Points In Halls | Staff, Students | Connectivity |
| Network Services | Staff | Connectivity |
| Office 365 Privacy Notice | Staff, Students, Visitors | Help, Support, and Policy Service |
| Print Credit (QM iPay) | Staff, Students | Help, Support, and Policy Service |
| Print, copy and scan (Students) | Students | Help, Support, and Policy Service |
| Printing and Printer Service (Staff) | Staff | Help, Support, and Policy Service |
| Purchasing IT equipment for personal use | Staff, Students | Help, Support, and Policy Service |
| Q-Review Lecture Recording & Playback | Staff, Students | Teaching, Learning and Research |
| QMPer (Retired) | Staff | Help, Support, and Policy Service |
| Reading-lists Management System (Talis Aspire) | Staff, Students | Help, Support, and Policy Service |
| Remote Desktop Gateway - (RDG) | Staff, Students | Connectivity |
| Research Grant Data Management Planning - (DMPOnline) | Staff | Teaching, Learning and Research |
| Research Information Management System - (Elements/QM PubLists) | Staff | Help, Support, and Policy Service |
| Similarity Detection Service (Turnitin) | Staff | Help, Support, and Policy Service |
| Software - Adobe | Staff | Help, Support, and Policy Service |
| Software - Bristol Online Surveys (BOS) | Staff | Help, Support, and Policy Service |
| Software - Computational Mathematica | Staff, Students | Help, Support, and Policy Service |
| Software - Computer Algebra System (CAS) - Maple | Staff, Students | Help, Support, and Policy Service |
| Software - Course Evaluation (EvaSys) | Staff | Business Systems and Management |
| Software - Desktop (Microsoft Lync) | Staff, Students | Collaboration and Communication Services |
| Software - Desktop (Microsoft Project) | Staff | Help, Support, and Policy Service |
| Software - Desktop (Microsoft Visio) | Staff | Help, Support, and Policy Service |
| Software - Graphical Development Platform (LabVIEW) | Staff, Students | Help, Support, and Policy Service |
| Software - MATLAB Download | Staff, Students | Help, Support, and Policy Service |
| Software - Purchasing For Personal Use | Staff, Students | Help, Support, and Policy Service |
| Software - Qualitative Data Analysis (QDA) - Nvivo | Staff, Students | Help, Support, and Policy Service |
| Software - Reference Management (EndNote) | Staff, Students | Help, Support, and Policy Service |
| Software - Software Purchasing For Business Use | Staff | Help, Support, and Policy Service |
| Software - Statistical (Minitab) | Staff, Students | Help, Support, and Policy Service |
| Software - Statistical (SPSS) | Staff, Students | Help, Support, and Policy Service |
| Software - Statistical (StatsDirect) | Staff, Students | Help, Support, and Policy Service |
| Staff Directory | Staff | Collaboration and Communication Services |
| Tactical Clinical Trials Data Storage | Staff | Teaching, Learning and Research |
| Telephone Service | Staff | Collaboration and Communication Services |
| User Accounts | Staff, Students, Visitors | |
| Virtual Learning Environment (VLE) - QMPlus | Staff, Students | Teaching, Learning and Research |
| Web Applications | Staff, Students, Visitors | |
| Web System - Web Space | Staff | Collaboration and Communication Services |
| Website Hosting | Staff | Collaboration and Communication Services |
| Wi-Fi - Conference | Staff, Visitors | Connectivity |
| Wi-Fi - Eduroam | Staff, Students, Visitors | Connectivity |
| Wi-Fi - Guest | Staff, Visitors | Connectivity |