How to Purchase IT Equipment
Using e-marketplace: Please note, only colleagues with ‘buyer’ permissions in Agresso can access the e-marketplace. We advise working with local administration/finance staff to place orders. Further support on how to access the e-marketplace and user guides can be found here: https://www.qmul.ac.uk/finance/intranet/agresso/
Detailed instructions on how to use e-marketplace if you have buyer permissions can be found in this guide: https://www.qmul.ac.uk/finance/intranet/agresso/media/agresso/systems-training/195138.pdf
Laptops & Mobile Devices
| Item Type | How To Request | How It Is Funded | What To Do If Broken, Lost or End of Life | What To Do If Staff Member Leaves | More Information |
|---|---|---|---|---|---|
|
Laptops (recommended and exceptions) |
Self-Service Portal (Hardware Provisioning - Device Request or New Starter Full Set-up Request if requesting everything for a new starter) |
ITS fund up to £1300 per device per staff member. The additional is funded locally by departments and will require departmental approval If a second device is required, this would need to be funded locally |
Hardware Procurement and Disposal | ||
|
Laptop docks, including DELL Hub monitor and standard USB-C |
(Replacements for existing hub monitors / docking stations on shared / NWOW desks and for individual office requests.) New desks should be discussed with Estates and Facilities (Space Management Team) before contacting IT Services. |
IT Services are committed to providing all staff members with one device, with laptops being the primary device. Hub monitors / docking stations are provided on best endeavours within the budget envelope of ITS for all shared on-campus desk identified as a NWOW desk (laptops take budget priority). Non-NWOW desks, such as private offices, are funded locally. New NWOW spaces must be discussed with Estates and Facilities (Space Management Team) before contacting IT Services. |
To inform ITS of breakage or need for replacement, please raise a ServiceNow ticket. The item will be collected by ITS from the desk. | N/A, as allocated per desk not staff member | IT Services are aware that some shared/ NWOW desks are not set up to the correct specification – this is due to budget constraints. Please bear with us whilst we try and work through this backlog. |
| Laptop chargers |
Laptop chargers are provided with laptops
Other laptop chargers are available via e-marketplace (Agresso) |
Laptop chargers are provided with laptops Other laptop chargers are available via e-marketplace (Agresso) Replacement chargers for standard laptops, if lost or broken, can be picked up from one of our collection sites – there is no need to raise a ticket |
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| Mobile phones, including contracts | Self-Service Portal (Mobile Device Request Form) |
Locally by department |
Mobiles and Smartphones | ||
|
Tablets (self-managed) iPads (can be managed) |
Self-Service Portal (Hardware Accessories Form – select ‘Other’ from the drop down menu) |
Locally by department |
Apple Macs and Tablets |
Peripherals & Accessories
| Item Type | How To Request | How It Is Funded | More Information |
|---|---|---|---|
|
Anti-glare / privacy screens |
Locally by department |
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| Headphones, earphones and headsets |
These items are provided to staff members when they join Queen Mary along with their laptop device – you can request these items by raising a ‘new starter request’ in the Self-Service Portal
If additional, or non-standard are required, then please purchase via e-marketplace (Agresso) |
ITS funded – one per staff member
If additional or non-standard, locally by department |
|
| Keyboards, including wireless |
Standard keyboards are provided per desk in working spaces. Replacements can be picked up from one of our collection sites – there is no need to raise a ticket If additional, or non-standard are required, then please purchase via e-marketplace (Agresso) |
ITS funded – standard per desk
If additional or non-standard, locally by department |
|
| Laptop sleeves | e-marketplace (Agresso) |
Locally by department |
|
| Mice, including wireless |
Standard mice provided per desk in working spaces. Replacements can be picked up from one of our collection sites – there is no need to raise a ticket Request replacement via Self-Service Portal If additional, or non-standard are required, then please purchase via e-marketplace (Agresso) |
ITS funded – standard per desk
If additional or non-standard, locally by department |
|
| Phone / tablet covers | e-marketplace (Agresso) |
Locally by department |
|
| Tablet pens | e-marketplace (Agresso) |
Locally by department |
|
| USB microphones | e-marketplace (Agresso) |
Locally by department |
|
| Webcams | e-marketplace (Agresso) |
Locally by department |
|
| Graphics cards | e-marketplace (Agresso) |
Locally by department |
Cables & Adaptors
| Item Type | How To Request |
How It Is Funded |
More Information |
|---|---|---|---|
| Convertors and connectors | e-marketplace (Agresso) |
Locally by department |
|
| DisplayPort to HDMI adaptors | e-marketplace (Agresso) |
Locally by department |
|
| HDMI cables | e-marketplace (Agresso) |
Locally by department |
Computer Hardware & Components
| Item Type | How To Request |
How It Is Funded |
More Information |
|---|---|---|---|
| Desktop PCs |
Laptops are the primary device option for staff, with docks and hub monitors being provided as standard per office desk for colleagues to use. Desktops and all-in-ones are therefore not provided, unless there is a specific occupational health or real operational need Self-Service Portal (Hardware Provisioning - Device Request Form) |
Locally by department |
Desktop and Mobile Computing |
Storage & Data Management
| Item Type | How To Request |
How It Is Funded |
More Information |
|---|---|---|---|
| Data storage (cloud) | Self-Service Portal |
Varies per system
|
|
| Data storage, including USBs and external hard drives |
(Business justification, policy agreement and exception approval required) If required, these items should be ordered via ITS using the ‘Hardware Accessories Request’ form and selecting ‘Other Peripheral / Accessory’ from the drop-down menu |
Locally by department |
|
|
Random Access Memory (RAM)
|
Self-Service Portal |
Locally by department |
Power & Charging Solutions
| Item Type | How To Request |
How It Is Funded |
More Information |
|---|---|---|---|
| Battery packs | e-marketplace (Agresso) |
Locally by department
|
|
| Spare chargers (laptop, tablet, mobile phone, accessories) |
Self-Service Portal for additional standard laptop device chargers, all others via e-marketplace (Agresso) |
Locally by department |
Display & Audio Equipment
| Item Type | How To Request |
How It Is Funded |
More Information |
|---|---|---|---|
| AV equipment | Self-Service Portal |
Locally by department
|
|
| Screens - standard PC monitors, TV screens, LED displays | Self-Service Portal |
Locally by department |
Desktop and Mobile Computing |
| Projectors (including parts) | Self-Service Portal |
Locally by department |
|
| Speakers | Self-Service Portal |
Locally by department |
Printers & Office Equipment
| Item Type | How To Request |
How It Is Funded |
More Information |
|---|---|---|---|
|
Printers and scanners |
Self-Service Portal |
Funded by ITS for central spaces
Locally by department for others
|
|
| Consumables, including paper and ink cartridges | e-marketplace (Agresso) and Self-Service Portal |
Funded by ITS for central spaces
Locally by department for others
|
Virtual Reality & Emerging Tech
| Item Type | How To Request |
How It Is Funded |
More Information |
|---|---|---|---|
| VR Headsets | Self-Service Portal |
Locally by department
|
IT Equipment Lifecycle
For information about how items are funded, replaced, or returned when a staff member departs Queen Mary, please visit the IT Equipment Lifecycle page.